Return Policy

The company will provide customers with "7-day product return service", the products purchased on this site can enjoy the goods from the date of receipt of 7 days of product returns or refund services, the purchase of products must be kept in good packaging, packaging without any Broken, and the product has not been opened and used.

The Company will provide replacement and refund procedures for individual products. If the product is sent by mistake, sent to the product damaged or sent to the product does not match the delivery, shipping costs will be fully returned.
 
IMPORTANT: The Company will not provide product returns and refund services if:

1. The product receipt period has been more than 7 days
2. The product packaging has been damaged
3. Artificially damaged product
4. Special products, promotional products and discount products
5. Any free gift and / or trial gift
6. There is a problem with non-product quality

Due to health problems, all used personal products are not returned.
Maintenance period, if the product quality problems and in line with the company returned policy, can enjoy free replacement with the product.
The product is returned, the product is returned to the policy, subject to the product failed to comply with the provisions of the product return policy, the company has the right to charge in accordance with the original order.
If there is any dispute, NaughtyToys reserves the right of final decision.
 
Product returned

If the product is mistakenly sent to the product for damage or delivery to the product does not match the order, please contact us by email toys.naughty@yahoo.com.hk or contact our customer service department and provide the following information to follow up :

1. Order number
2. The name of the product to be replaced or returned
3. Reason for return of product
4. Return the product details

The Company will issue a return notification number and the relevant product return guidelines.